{"id":10974,"date":"2025-04-03T11:44:15","date_gmt":"2025-04-03T17:44:15","guid":{"rendered":"https:\/\/unamsa.edu\/?page_id=10974"},"modified":"2025-04-03T11:53:14","modified_gmt":"2025-04-03T17:53:14","slug":"policies-terms-conditions-and-refunds","status":"publish","type":"page","link":"https:\/\/unamsa.edu\/mx\/policies-terms-conditions-and-refunds\/","title":{"rendered":"POLICIES, TERMS, CONDITIONS AND REFUNDS"},"content":{"rendered":"<h1 class=\"wp-block-heading\"><strong>POLICIES, TERMS, CONDITIONS AND REFUNDS<\/strong><\/h1>\n\n\n\n<h2 class=\"wp-block-heading\"><br><strong>UNAM-SAN ANTONIO&nbsp;ENGLISH DEPARTMENT&nbsp;GENERAL INFORMATION<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-right is-layout-flex wp-container-core-buttons-is-layout-89b4c9e9 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/unamsa.edu\/politicas-terminos-condiciones-y-reembolsos-del-departamento-de-ingles\/\">L\u00e9elo en espa\u00f1ol<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Admissions:&nbsp;<\/strong>New students must be 18 years or older, complete an online application, and tuition&nbsp;payment. After payment has been received, a required placement test will be administered to determine the appropriate placement level for language courses.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Payment options:<\/strong>&nbsp;Payment can be made by credit\/debit card (either at the school or through the Student Portal), cash, or check (a returned check fee will be $40.00).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Payment Plan (not applicable for student visa holders):<\/strong>&nbsp;Upon approval, a payment arrangement is available for students registered in full-time courses only (75 hours or more). The&nbsp;<strong>first payment will be due immediately<\/strong>, and the second will be scheduled to be charged automatically by credit card only and kept on file until the payment commitment is fulfilled.&nbsp;<strong>UNAM-San Antonio does not allow students to enter our programs until payment has been received<\/strong>. It is the responsibility of the<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">student to ensure that they follow through with any payment agreement made, whether they attend classes or not.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>UPON PAYMENT, STUDENTS ACKNOWLEDGE ALL POLICIES, TERMS AND CONDITIONS OF UNAM-SAN ANTONIO ENGLISH DEPARTMENT<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Books:<\/strong>&nbsp;Students are required to have books for their classes&nbsp;<strong>no later than the end of the first week of the session.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Attendance:<\/strong>&nbsp;90% attendance in each class is required to be eligible to take the final exam. Attendance is taken&nbsp;on an hourly basis and students are required to sign in at the time of arrival. Unexcused absences are not permitted; however, it is the student&#8217;s responsibility to catch up on his\/her studies. Excused absences are permissible and will not count towards your attendance, however, it is the student\u2019s responsibility to make-up work with their instructor. Excused absences will be given at the discretion of the instructor and the English Department. (Please see the Student Handbook for a detailed explanation.)<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Class<\/strong><\/td><td><strong>Class Days<\/strong><\/td><td><strong>Class Hours<\/strong><\/td><td><strong>Total Class Hours<\/strong><\/td><td><strong>Total Class Days<\/strong><\/td><td><strong>90 % Equivalent Hours<\/strong><\/td><td><strong>Total Unexcused Absences Before Penalty (Days)<\/strong><\/td><\/tr><tr><td><strong>Grammar<\/strong><\/td><td>Monday, Wednesday &amp; Friday<\/td><td>9:00 &#8211; 11:30 am<\/td><td>50 hrs.<\/td><td>20<\/td><td>45<\/td><td>2<\/td><\/tr><tr><td><strong>English Practice<\/strong><\/td><td>Tuesday &amp; Thursday<\/td><td>9:00 &#8211; 11:30 am<\/td><td>35 hrs.<\/td><td>14<\/td><td>31.5<\/td><td>1.5<\/td><\/tr><tr><td><strong>Complementary Course<\/strong><\/td><td>Tuesday &amp; Thursday<\/td><td>12:00 &#8211; 1:30 pm<\/td><td>21 hrs.<\/td><td>14<\/td><td>19.0<\/td><td>1.5<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Expulsion:<\/strong>&nbsp;Any student who consistently violates the institution\u2019s rules governing student conduct, attendance, and tardiness will be subject to disciplinary action, including a one-on-one conference with the English Department Chair, which could potentially lead to expulsion. All policies for admission and expulsion are located in the Student Handbook.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>*UNAM-San Antonio is open to all people and does not discriminate on any basis prohibited by law.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>For over 80 years, UNAM-San Antonio has considered its English language instruction one of its most important assets of academic excellence.<\/strong>&nbsp;Learning English as a second language is one of the core virtues of the English Department, as are our English teachers. Therefore, out of respect for our teachers and students committed to learning a new language, UNAM-San Antonio has the following policies regarding class and\/or teacher changes, course\/class cancellations, withdrawals, and refunds.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>REGISTRATION OPENS 30 DAYS BEFORE THE START OF EACH SESSION ONLINE. PLEASE REFER TO THE REGISTRATION DATES AND TIMES FOR IN-PERSON REGISTRATION. BE ADVISED THAT THE LAST DAY FOR IN-PERSON REGISTRATION IS ALSO THE LAST DAY TO REQUEST A REFUND. PLEASE NOTE THAT IF YOU DECIDE TO DROP A COURSE AFTER THE REFUND DEADLINE, REGARDLESS OF WHETHER YOU ATTENDED CLASS, YOU WILL NOT RECEIVE A REFUND. WITH THIS IN MIND, PLEASE PLAN ACCORDINGLY.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>UNAM-SAN ANTONIO RESERVES THE RIGHT OF ADMISSION, ENSURING THAT ALL APPLICANTS MEET THE NECESSARY CRITERIA FOR LEARNING ENGLISH AS A SECOND LANGUAGE FOR BOTH ACADEMIC AND PROFESSIONAL PURPOSES.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ALL LEVELS AND TEACHERS WILL BE DETERMINED BY THE ENGLISH DEPARTMENT ONCE THE REGISTRATION PROCESS HAS CONCLUDED.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ONCE PAYMENT IS MADE, THE STUDENT IS SUBJECT TO ALL POLICIES, TERMS, AND CONDITIONS OF UNAM-SAN ANTONIO.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>COURSE, CLASS, OR LEVEL CHANGES:<\/strong>&nbsp;Students wishing to add or change a course, class, or level must submit a written petition and obtain authorization from the English Department no later than three (3) business days after the course begins. The decision to accept or reject a student\u2019s request to change or add a course&nbsp;<strong>rests solely with the English Department and is final.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>COURSE, CLASS, OR LEVEL CANCELATION:<\/strong>&nbsp;In the event that a class does not meet the minimum number of students established by the school, or for any other reason the English Department does not open a course, applicants will be reimbursed 100% of their tuition. Please allow<strong>&nbsp;5 to 7 business days for processing (refer to the REFUND POLICY).<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>COURSE DROP PROCEDURE:<\/strong>&nbsp;A student must submit an official written request to both Student Services and the English Department to drop a course. It is&nbsp;<strong>the student\u2019s responsibility<\/strong>&nbsp;to ensure that these written requests are submitted directly to Student Services for processing in their student records. Failure to attend classes or simply notifying your teacher of your intention to&nbsp;<strong>drop does not constitute an official leave.<\/strong>&nbsp;The student&nbsp;<strong>will be subject to the terms and conditions signed upon enrollment and may receive a final letter grade of \u201cF\u201d or \u201cI\u201d.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>WITHDRAWALS:&nbsp;<\/strong><strong>Effective Spring 2024<\/strong>, students who seek to withdraw from a particular course must do so&nbsp;<strong>before<\/strong>&nbsp;the close of registration specific to the course indicated in the request to receive a&nbsp;<strong>FULL REFUND<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>REFUND POLICY:&nbsp;<\/strong>Future students should exercise careful consideration when registering&nbsp;in any&nbsp;<strong>English Program&nbsp;or any other&nbsp;English course listed in our academic calendar<\/strong>&nbsp;as&nbsp;<strong>NO REFUNDS will be granted after the last day of registration for the course requested.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>Refund Process:&nbsp;&nbsp;<\/em><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>An original receipt of payment is required for the refund to be processed.<\/li>\n\n\n\n<li>Refunds will be made 7-10 business days after the English Department processes the written request from the student.<\/li>\n\n\n\n<li>Payments made in cash or by check will be reimbursed only by check made out to the student.<\/li>\n\n\n\n<li>Payments made by credit or debit card will be reimbursed back to the card used at the time of purchase.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>LAST DAY FOR FULL REFUND<\/strong>&nbsp;for Intensive Program, Academic Preparation, and American Studies \/ Conversation, Pronunciation, TOEFL Express, and Film &amp; Conversation.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>*&nbsp;<\/strong><\/td><td>Spring 1:<\/td><td><strong>January 8<\/strong><\/td><td><strong>*<\/strong><\/td><td>&nbsp;Spring 2:<\/td><td><strong>&nbsp;March 5<\/strong><\/td><\/tr><tr><td><strong>*&nbsp;<\/strong><\/td><td>Summer 1:<\/td><td><strong>May 7<\/strong><\/td><td><strong>*<\/strong><\/td><td>&nbsp;Summer 2:<\/td><td><strong>&nbsp;July 1<\/strong><\/td><\/tr><tr><td><strong>*&nbsp;<\/strong><\/td><td>Fall 1:<\/td><td><strong>August 13<\/strong><\/td><td><strong>*<\/strong><\/td><td>&nbsp;Fall 2:<\/td><td><strong>&nbsp;October 8<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>LAST DAY FOR FULL REFUND<\/strong>&nbsp;for Everyday English (Online Evening Quarter Program)<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>*&nbsp;<\/strong><\/td><td>Spring<\/td><td><strong>January 8<\/strong><\/td><\/tr><tr><td><strong>*&nbsp;<\/strong><\/td><td>Summer<\/td><td><strong>May 7<\/strong><\/td><\/tr><tr><td><strong>*&nbsp;<\/strong><\/td><td>Fall<\/td><td><strong>September 2<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">All petitions for reimbursement&nbsp;<strong>must be submitted in written form<\/strong>&nbsp;directly to the English Department;&nbsp;<strong>NO exceptions will be made. After the dates listed above, no refunds will be granted.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>AFTER THE DATES LISTED ABOVE, NO REFUNDS WILL BE GRANTED.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>THE ABOVE TERMS, CONDITIONS, POLICIES AND GENERAL INFORMATION, CAN BE ACCESSED BY REVIEWING THE STUDENT HANDBOOK<\/strong>&nbsp;&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>POLICIES, TERMS, CONDITIONS AND REFUNDS UNAM-SAN ANTONIO&nbsp;ENGLISH DEPARTMENT&nbsp;GENERAL INFORMATION Admissions:&nbsp;New students must be 18 years or older, complete an online application, and tuition&nbsp;payment. After payment has been received, a required placement test will be administered to determine the appropriate placement level for language courses. Payment options:&nbsp;Payment can be made by credit\/debit card (either at the [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-10974","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t<meta name=\"description\" content=\"POLICIES, TERMS, CONDITIONS AND REFUNDS UNAM-SAN ANTONIO ENGLISH DEPARTMENT GENERAL INFORMATION L\u00e9elo en espa\u00f1ol Admissions: New students must be 18 years or older, complete an online application, and tuition payment. After payment has been received, a required placement test will be administered to determine the appropriate placement level for language courses. 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After payment has been received, a required placement test will be administered to determine the appropriate placement level for language courses. 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